Refund Policy
This Refund Policy explains how refunds work for a Fenix Intel subscription. It is part of, and should be read together with, our Terms of Service.
1. 7-day money-back guarantee
If you're not satisfied, contact us within 7 days of your first Fenix Intel payment and we'll refund it in full — no need to explain why. Email support@fenix-yield.com from the address on your account so we can find the purchase.
2. Fixed-term plans (3, 6, 12 months)
Prepaid multi-month plans are refundable on request beyond the 7-day window, pro-rated for the whole unused months remaining at the time you contact us. The month in progress is not refunded.
3. No auto-renewal
Fenix Intel subscriptions do not renew automatically. When your term ends, you simply aren't charged again — you resubscribe if you want to continue. If you cancel mid-term, your access continues through the end of the period you've already paid for.
4. What isn't refundable
- After the 7-day window, monthly payments for the current period are generally non-refundable — though we review good-faith requests (for example, a duplicate charge or a billing error) case by case.
- Fenix Intel is an information and education subscription. It never holds, manages, or invests your money and it does not execute any transactions, so there are no trading or investment losses for us to refund — a subscription refund only ever concerns the subscription fee itself.
5. How payment is handled
Card payments are processed by our third-party payment provider, and we don't store your full card details. Card refunds go back to the card you paid with. Crypto payments are made directly on Ethereum; crypto refunds are sent to a wallet address you give us, not automatically back to the address that paid — that is often an exchange, which may not credit the refund to you.
6. How to request a refund
Email support@fenix-yield.com with the email address on your account and a brief note. We aim to respond within a few business days and to process approved refunds promptly.